FAQ

Frequently Asked Questions

General Questions

• Who is Laboratory Testing (LTI)?

  Laboratory Testing is a leading material testing and calibration company that provides a wide range of testing and inspection services to various industries. LTI has been around for over 40 years, with 100s of years of experience with our Subject Matter Experts.

• Where is Laboratory Testing located?

  LTI is headquartered in Hatfield, Pennsylvania, USA. Our full address can be found on our Contact Us page.

• How can I contact Laboratory Testing?

  You can reach us by visiting our Contact Us page or by calling our customer service team at 800-219-9095.

Testing Services

• What types of testing services does LTI offer?

  Laboratory Testing offers a comprehensive range of services, including material testing, non-destructive testing, chemical analysis, and calibration services. For a complete list of services, please visit our Services page.

• Which industries do you serve?

  We serve a wide range of industries, including aerospace, space, defense, power generation, oil and gas, manufacturing, and more. Our expertise extends to various sectors; you can find a complete list on our Industries page.

• What approvals does LTI have, and do you have a vast customer approval list across OEM Primes?

  Laboratory Testing holds various industry approvals and certifications. We are proud to maintain a vast customer approval list across Original Equipment Manufacturer (OEM) Primes in the aerospace and manufacturing sectors. For more details, please visit our Approvals page.

Requesting Testing Services

• How can I request testing services from LTI?

  To request testing services, please visit our Request a Quote page, fill out the form, and one of our representatives will get back to you shortly.

• What information do I need to provide when requesting a quote?

  We’ll need details about the material, testing requirements, and the specific tests you’re interested in. The more information you can provide, the better we can tailor our services to your needs.

Quality Assurance

• Is Laboratory Testing accredited?

  Yes, we are accredited by various organizations, including A2LA, Nadcap, and ISO/IEC 17025. For more details, please visit our Accreditations page.

• What cybersecurity measures does LTI have in place?

  Laboratory Testing has implemented advanced cybersecurity measures to ensure the security of your data. We are compliant with the National Institute of Standards and Technology (NIST) Special Publication 800-171, which outlines requirements for protecting Controlled Unclassified Information (CUI) in non-federal systems and organizations.

• Do you have an ITAR compliance program

  Yes, LTI has a robust ITAR (International Traffic in Arms Regulations) compliance program in place. We understand the importance of safeguarding sensitive defense-related information, and our program ensures strict compliance with ITAR regulations.

• Tell me more about LTI's NIST 800-171 compliance program.

  Our NIST 800-171 compliance program includes a combination of technical, administrative, and physical safeguards to protect controlled unclassified information (CUI). This involves encryption, access controls, security policies, and regular audits to maintain compliance with NIST 800-171 standards. We are committed to safeguarding the confidentiality and integrity of data provided by our customers.

• What can you share about LTI's ITAR compliance program?

  Our ITAR compliance program ensures that we adhere to all regulations related to the export and handling of defense-related articles and services. It includes controlled access, training, and secure storage of ITAR-controlled data. This program allows us to serve customers in the defense and aerospace industries while maintaining the highest level of compliance.

• How do you ensure the accuracy of test results?

  We maintain a strict quality assurance program that includes regular calibration and maintenance of our equipment, training of our staff, and adherence to industry standards.

Pricing and Payment

• What factors influence the cost of testing services?

  The cost of testing services depends on factors such as the type of test, the complexity of the analysis, and the volume of testing required. For a customized quote, please fill out our Request a Quote form.

• What payment methods does LTI accept?

  We accept various payment methods, including credit cards, checks, and electronic funds transfers (EFT). Our accounting department can provide specific payment details upon request.

Shipping and Sample Handling

• How should I ship my samples to LTI?

  We have detailed instructions for shipping samples on our Shipping Instructions page. Please follow these guidelines to ensure the safe and accurate handling of your samples.

Additional Information

• Where can I find more information about Laboratory Testing?

  You can explore our website for more information about our services, certifications, industries served, and more. If you have specific questions, feel free to contact us through our Contact Us page.