Customer Portal

Excellence Is Our Promise

The LTI way is our commitment to our customers, ourselves, and each other, fueling our collective professional development in the materials testing field. We believe that personal growth is just as important as what occurs in the workplace – in fact, we use that as the model for ideal workplace interactions.

  • Purpose: Delivering peace of mind by providing test reports with integrity, ensuring error-free and on-time results, to mission critical industries where failure is not an option
  • Vision: To be the leader in reporting test results with service, accuracy, speed and integrity.

Read Our Company Culture Fundamentals, “the LTI Way”

  1. Be vigilant about safety.
  2. Do the right thing, always.
  3. Get the facts.
  4. Deliver results.
  5. Honor commitments.
  6. Walk in your customers’ shoes.
  7. Let yourself grow.
  8. Deliver legendary customer service.
  9. Practice transparency.
  10. Think and act like an owner.
  1. Take ownership.
  2. Make quality personal.
  3. Speak straight.
  4. Listen generously.
  5. Celebrate success.
  6. Work with a sense of urgency.
  7. Be a fanatic about response time.
  8. Collaborate.
  9. Be caring.
  10. Be process-oriented.
  11. Practice blameless problem-solving.
  1. Be positive.
  2. “Bring it” every day.
  3. Embrace change.
  4. Treasure, protect, and promote our reputation.
  5. Be a mentor.
  6. Get clear on expectations.
  7. Be obsessive about organization.
  8. Live a healthy lifestyle.
  9. Always ask why.
  10. Keep things fun.

We believe that developing and maintaining our culture through the LTI Way ensures the company continues to grow in a healthy manner that aligns with how we want to treat our customers and our coworkers. Moreover, we hope the values outlined in the LTI Way guide how LTI employees interact within their relationships and communities.

The LTI Way: Shaping Our Culture

  • Commitment: Our dedication to customers, ourselves, and each other fuels collective professional growth in the materials testing field.
  • Balance: We believe personal growth is just as vital as workplace achievements, shaping our interactions within the company.
  • Journey Over Destination: At LTI, we value the journey as much as the destination, even as a solution- and process-oriented company.
  • Human Aspect: It’s crucial not to overlook the human aspect amidst technical prowess. We’ve curated a set of beliefs and values to guide us, empowering us to enhance customer experiences and interpersonal connections.
  • Integrity: Our internal culture, shaped by the LTI Way, is our pledge to ourselves and our customers. Integrity is paramount, particularly in mission-critical industries where test outcomes can be life-saving. 
  • Reputation: While we invest significantly in our workforce and equipment, it’s our decades-long reputation that truly defines our success.

  • “We appreciate the personalized service”

    LTI has provided excellent customer service throughout several projects, adjusting their standard practices to accommodate specific requests of the customer. The employees involved have been helpful and responsive, we appreciate the personalized service.

    Staff Engineer M&P OEM

    Military Aerospace

  • “LTI truly cares about their customers”

    LTI has been a trusted partner with unmatched customer service, dependable deliveries, and excellent quality in mechanical and ultrasonic testing for many years. The entire team at LTI truly cares about their customers and I look forward to working with them for a long time.

    General Manager

    Titanium Mill

  • “LTI rocks!”

    I wanted to thank you guys for really coming through for us. You guys were relentless responding to our requests. LTI Rocks!

    QA Certification Manager

    Titanium Mill

  • “There has not been a single incident where LTI disappointed me”

    It was truly a pleasure to work with you and your team at LTI, and I will always cherish the friendship we have developed over the years. I can honestly say there has not been a single incident where LTI disappointed me.

    Principal Engineer

    OEM – Navy

  • “Really appreciate your on-time turn-around of data”

    I just wanted to take a moment here to thank you and LTI team for making it a great year for us. I have been recently getting great feedback on the data that I compiled for our project. And needless to say – the only reason I was able to accomplish this was for your timely testing of all the 100s of coupons I had this year. It all so beautifully played out. Really appreciate your on-time turn-around of data, even though I sometimes make it hard for y’all, haha! And also your very prompt responses to my every question. It has been great working with you all this past year and looking forward to the new year. Thank you once again! Heads-up – we have a ton of samples that will be coming your way in the new year!

    Lead Addtive MFG Engineer

    OEM – Aeropsace

  • “We were able to get the approval we needed in time.”

    I cannot thank you and your team enough for giving our needs your top attention. Thanks to the preliminary reports we received from you this morning, we were able to get the approval we needed in time.

    Quality Manager

    Manufacturer

  • “Thanks so much!”

    Just wanted to recognize you and the lab for getting these plate specimens done on time under short notice. Thanks so much!

    Senior Staff Engineer

    Fabricator

  • “Each and every one of you is a rock star in our book!”

    I and my entire high-maintenance crew would like to thank you and your whole crew for getting us the results on our last-minute expedite today … each and every one of you is a rock star in our book!

    Operations Assistant

    Fabricator

    • More Testimonials

    Get in Touch

    Request a quote or contact us today to see how LTI’s industry-leading turnaround times can keep your mission-critical approvals moving forward.

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