The LTI Way

Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well — you are your brother’s keeper. Never take shortcuts that compromise your safety or that of your teammates.

Demonstrate an unwavering commitment to doing the right thing in every action and decision — even when no one’s looking. Make sure every action aligns with our values. Integrity is non-negotiable.

Don’t make assumptions. There’s always more to the story. Take the time to gather the facts before jumping to conclusions or making judgments. Be curious — seek out the full picture.

We appreciate effort, but we reward and celebrate results. Set high goals, track your progress, and hold yourself accountable. Be persistent. Finish completely. Follow up to ensure everything is done right.

Do what you say you’ll do, when you say you’ll do it. Follow up consistently to ensure commitments are fulfilled. If something changes, communicate immediately and agree on a new plan.

Think from the customer’s perspective. Ask: “What would I want to know?” and “How would I want to be treated?” when you’re in their position.

Pursue growth — personally and professionally. Seek knowledge, expand your skills, and become more of an expert. Learning and sharing best practices benefits everyone.

Go above and beyond — in big ways and small. Create extraordinary experiences people will remember and talk about. Loyalty follows legendary service.

With appropriate respect for confidentiality, share information freely. The more we all know, the better we can work together. Knowledge creates speed and adaptability.

Make decisions as if this were your business or your own money. Consider what would help the company succeed and the customer thrive.

Own it. Be personally accountable for outcomes. Look for how we can do something, not why we can’t. Take initiative. Follow through.

Know and practice the safety procedures for your job. Watch out for the safety of your teammates as well — you are your brother’s keeper. Never take shortcuts that compromise your safety or that of your teammates.

Communicate honestly and respectfully. Be direct when needed, especially to solve problems or address issues. Clarity and candor build strong teams.

Give people your full attention. Be present. Resist distractions and multitasking. Listen to understand — not just to reply.

Recognize people doing things right. Give meaningful praise and appreciation — and spread it generously in all directions.

Move quickly, without sacrificing quality or safety. Tackle tasks promptly and decisively. Don’t delay what can be done today.

Respond quickly to questions and concerns. Acknowledge receipt. Keep everyone updated. Timely responses show respect and passion for excellence.

Collaboration produces better results than going solo. Include others, consider new perspectives, and ask for help when needed. Don’t isolate yourself.

Kind words, warm smiles, and inclusive gestures make a difference. Be compassionate — to teammates, customers, and vendors alike.

Strong organizations rely on strong processes. Build repeatable systems for your work, then turn them into habits to ensure consistent success.

Fix the issue — don’t fixate on blame. Focus on solutions. Learn from mistakes and improve processes to avoid repeating them. Mistakes are lessons if we use them.

Choose your attitude. Be joyful, optimistic, and enthusiastic. Assume positive intent from others. Your energy is contagious — make it uplifting.

Show up fully. Be engaged, energized, and enthusiastic. Approach each task with focus and purpose. You matter — and so does your effort.

Growth requires change. Stay open to new ideas and be willing to adapt. Stepping out of your comfort zone is where the magic happens.

Every action shapes LTI’s image. Act in a way that reflects well on the company and brings honor to your team and yourself.

Support others. Teach, guide, and share your knowledge — formally or informally. Helping others succeed helps us all succeed.

Avoid misunderstandings by aligning on expectations early. Clarify goals, responsibilities, and deadlines. Ask for and offer feedback to ensure mutual understanding.

Great work starts in a clean, organized space. Keep your area — and our facility — safe and orderly. Planning saves time and prevents stress.

Take care of yourself — mind and body. Eat well, stay active, rest enough. A healthy team is a high-performing team.

Curiosity drives innovation. If something doesn’t make sense, ask questions. Healthy debate and inquisitiveness improve our thinking.

Yes, work matters — but life’s too short not to enjoy it. Bring laughter and lightness. A fun workplace is a magnetic one.